General terms and conditions
I. General
The general terms and conditions are the basis for a fair customer relationship. When sending an order, the customer agrees to the general terms and conditions. We make every effort to serve our customers according to their needs and to their full satisfaction. In order to keep the general terms and conditions readable, we use the masculine form, but of course we also address all genders.
II. Scope of application
These General Terms and Conditions (GTC) govern the relationship between Roandi Vinos GmbH, Industriestrasse 4, 8732 Neuhaus (hereinafter referred to as «Roandi Vinos»), and you as Roandi customer (hereinafter referred to as «customer» or «you»). Any deviating agreements must be in writing in order to be valid.
Our entire range from www.roandi.ch is aimed at a clientele within Switzerland. There are no deliveries to other countries.
III. Conclusion of contract
The offer to conclude the contract is made by you as the customer by clicking the button «[Buy] or [Bindingly conclude order]» after completely filling out the order page. You remain bound to the order for one week. The contract is bindingly concluded if we accept the order within this period in accordance with the following provisions.
After sending the order, you will receive an e‑mail with which we confirm receipt of the order by us (order receipt confirmation). The order confirmation only serves as information that we have received the order.
A contract is only validly concluded when we declare acceptance of the contract. We declare the acceptance of the contract by issuing an invoice to the customer or by delivery of the goods at the latest.
The contract is only concluded for those items that are listed in our invoice. This also conclusively determines the scope of services.
The customer has the option to print the order and the entered data during the ordering process. Furthermore, there is the possibility to open a customer account. In the customer account, the order data can be viewed after entering the personal access data. Roandi Vinos reserves the right to block customer accounts without giving reasons at its own discretion.
IV. No sale to minors
Roandi Vinos does not sell alcohol to minors under the age of 18. The customer confirms with his order at www.roandi.ch the accuracy of his information and thus his eligibility to purchase.
V. Payments
Payment of the purchase price is made optionally by credit card (VISA, Mastercard), PayPal, Postcard, Post e‑finance, Twint, cash in advance or invoice. The data for payment via credit and debit cards are transmitted encrypted.
If Roandi Vinos accepts payment of the purchase price on account, the purchase price is due within 30 days of the invoice date. For late payments, a default interest of 5% will be charged. Reminder fees will be charged with a lump sum of CHF 20.
When purchasing on prepayment, the desired order will be triggered only when the corresponding payment has been received. If the payment is not received by Roandi Vinos within 10 days, the order may be cancelled.
Until full payment of the invoice, the goods remain the property of Roandi Vinos.
VI. Delivery & shipping costs
Delivery is subject to the condition of timely and proper self-delivery by our suppliers. In case of force majeure such as strikes and other labor disputes, riots, war, natural disasters, as well as in case of suspension of delivery by the manufacturer or sub-supplier, there will be no delay in delivery. Roandi Vinos is not liable for delays in delivery caused by suppliers or third parties.
Delivery will be made to the invoice recipient or to a delivery address in Switzerland chosen by him. In principle, the ordered goods will be delivered on our behalf by truck, mail or Vinolog according to the following cost regulations:
- Deliveries with a value of CHF 250.– or more will be made free of charge
- A flat rate of CHF 15.– will be charged for deliveries of less than CHF 250.–
- For destinations that require additional effort (car-free areas, connection via fee-paying mountain railroads, etc.), the additional costs are charged
- In the case of express deliveries, the costs actually incurred will be charged to the customer.
Our performance is a fate debt and is fulfilled with the handover to the transport person. After shipment, the risk of accidental deterioration and accidental loss of the goods shall pass to the customer. We shall not be liable for any fault of the transport company used. The terms of delivery shall apply. The condition of the goods received must be checked immediately upon receipt; after eight days have elapsed, the delivery shall be deemed to have been approved.
VII. Data protection
The collection and processing of personal data of customers by Roandi Vinos is explained in the Privacy Policy. This forms an integral part of the contract of these GTC. A transfer of personal data to the advertisers does not take place.
VIII. Jurisdiction
Swiss law shall apply exclusively. The exclusive place of jurisdiction is St. Gallen.